Privacy Policy

Effective Date: September 11, 2025

Your privacy is important to us. This Privacy Policy explains how Emballage Tout (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website and purchase our products.

1. Information We Collect

We may collect the following types of personal information:

Contact information (name, email address, phone number, billing/shipping address).
Payment details (processed securely through third-party payment providers; we do not store full credit card information).
Account details (username, password, preferences, if you create an account).
Order history and customer service interactions.
Technical information (IP address, browser type, cookies, and usage data).
Any information you choose to provide in surveys, offers, or forms.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Communicate with you about your orders, inquiries, or account.
Improve our website, products, and services.
Send you promotional emails or newsletters (only with your consent). You may unsubscribe at any time.
Send SMS reminders (such as abandoned cart notifications) if you opt in. These messages are never shared with third parties.
Comply with legal and regulatory requirements.

3.Controlling Your Information

You have control over how we use your information:

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.
You may opt out of SMS reminders by replying “STOP” to any message or by contacting us directly.
You may request access to, correction of, or deletion of your personal information by contacting our Privacy Officer (see Section 9).
You may withdraw consent to the use of your personal information, subject to legal or contractual obligations.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

Service providers (such as payment processors, shipping companies, IT support) who help us operate our business.
Authorities, if required by law.

All service providers are required to protect your personal information and use it only for the purposes we specify.

5. Storage, Retention, and Security

We take appropriate measures to safeguard your personal information, including encryption, secure servers, and restricted access. We retain your information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

6. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. Cookies help us remember your preferences and tailor our website to your needs.

You can choose to accept or decline cookies in your browser settings. Please note that declining cookies may limit certain website functions.

7. Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, we are not responsible for the privacy practices of other websites. We encourage you to read the privacy statements of those sites.

8. Your Rights (Québec and Canada)

Under Québec’s Law 25 and Canada’s PIPEDA, you have the right to:

Request a copy of the personal information we hold about you.
Correct or update any inaccurate information.
Request deletion of your personal information, subject to legal obligations.
Withdraw consent to marketing communications or other uses.

9. Privacy Officer Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact:

Privacy Officer
Emballage Tout
6995 boul. Thimens, Saint-Laurent, QC H4S 2C7
info@emballagetout.ca
514-331-5157

10. Cross-Border Data Transfers

Some of our service providers (such as payment processors or hosting providers) may store or process information outside Québec or Canada. In such cases, your information may be subject to the laws of those jurisdictions.